Macy's /  Help Center

How to Dispute or Report a Fraudulent Charge

For My Macy's Credit Card Account

 

Report any suspicious or fraudulent activity on your Macy's account right away either from your computer or by calling us.

After you report the activity, allow up to 2-3 billing cycles for us to complete our investigation. We will contact you if additional information is needed.

 

From your Computer:

  • Select My Account and log in to your account with your email address and password.
  • Select "Macy's Credit Card".
  • Under the "Manage Credit Card", "Account Services" section, select "Dispute a Charge".
  • Review account activity, select the unauthorized transaction(s), follow the prompts, and submit
  • A status email will be sent when the dispute is complete
  • Please allow at least 6 weeks for a resolution.
    • Note: Your Macy's Credit Card or your Macy's American Express® Card will need to be linked to your online profile.




By Phone:

 

 

 



IMPORTANT: Please do NOT use these email addresses for your initial contact regarding this matter.

For My Macy's Gift Card

  • If you believe the balance of your Macy's Gift Card is incorrect, we are happy to help. Please call the number on the back of your gift card or 1-800-203-3481 (TTY: 711) for further assistance. Our gift card department is available Monday - Sunday, 8am - 10pm ET.
    We ask that you have the gift card and valid proof of purchase available when calling.
  • Click here to check your gift card balance.
  • Note: If you are inquiring about a promotional gift card that has an expiration date, Macy's Money or if you have not received a Happy Returns Card from an online or store order return please call 1-800-289-6229 (TTY: 711).