Macy's /  Help Center

Order Inquiries for Furniture or Mattress

These are many reasons why you may need to contact us for furniture or mattress orders. We would love to hear from you for any of the following reasons:

Furniture and Mattress Order Inquires

Type of Furniture/Mattress Order Inquiries:

  • Add Email address to Furniture or Mattress Order
  • Cancel Furniture or Mattress Order
  • Mattress Inspection
  • Other Order requests
  • Price Adjustments to Furniture or Mattress Order
  • Property Damage
  • Warranty Request


The quickest and easiest way to get assistance with your order inquiry is by clicking the Chat Online link at the bottom of the page.

-or-

Call us at 1-800-289-6229. Live Agents are available during business hours, Monday - Sunday, 8am - 10pm (holiday exceptions may apply).


If you prefer to mail in the request, please add- Attn: Furniture and Bedding Department

Macys.com Customer Service Department
PO Box 8215
Mason, OH 45040


Furniture and Mattress Warranty Inquiry or Request

For Warranty inquiries:

The quickest and easiest way to get assistance with your warranty inquiry is by clicking the Chat Online link at the bottom of the page.

-or-

Call us at 1-800-289-6229. Live Agents are available during business hours, Monday - Sunday, 8am - 10pm (holiday exceptions may apply).

If you prefer to mail in the request, please add- Attn: Macys.com Customer Service Department- Warranty Request:

Macys.com Customer Service Department
PO Box 8215
Mason, OH 45040