Within an hour after placing an order on macys.com, you will receive an email confirmation which includes:
Save this confirmation, as it can be used to Check The Status of your order.
If you don’t receive an order confirmation email within an hour:
If you don’t find your order confirmation email in your spam or inbox folders within an hour, please allow 24 hours for your order to process. Once it's processed, you’ll receive your order confirmation email.
You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Your order may ship within separate boxes and might be delivered on different dates
Each shipping confirmation email will provide information on merchandise that has already been shipped or has not been shipped yet.
You’ll receive a detailed email if your merchandise temporarily becomes on backorder with the manufacturer or vendor. This email will include the new expected ship date if it’s available. If the expected shipping date is greater than 30 days or has changed twice the email will also include instructions on how to accept or decline the backorder date.
For these cases, Federal Trade Commission rules require that you contact Macy's within 30 days of the original ship date to avoid cancellation.
Order status notifications for items ordered on macys.com may not apply to Macy’s Beauty Box subscriptions. Beauty Boxes are typically shipped in the middle of the month and you can expect to receive your box around the third week of the month.
Once your Beauty Box order is placed, you’ll receive an email notification and you'll be able to track your package through Order History on macys.com.
Check out Macy’s Beauty Box FAQs for more information.
