Request Product Warranty Information

Looking for warranty information on a product you purchased at Macy's? You can use our "Chat Online" link located at the bottom of this page to speak to a live agent (Monday - Sunday, 8am - 10pm ET. Holiday exceptions may apply). Please be prepared to provide the following information:

• Email address
• First and Last Name
• Daytime Phone
• Product Detail information
  • Purchase Date
  • SKU or UPC codes
• Order Number

If you prefer to mail in the request, send to:

Macys.com Customer Service Department
PO Box 8215
Mason, OH 45040

For your protection, please do not send us your account number.