Macy's Wine Shop is a new way for Macy's customers to purchase wine! Macy’s Wine Shop expands the way Macy’s customers can purchase wine and is no longer exclusively a subscription program! The Wine Shop will enable customers to shop for wine by the bottle, with expertly curated packs, and a quarterly club offering.
Macy’s Wine Cellar program was discontinued April 27, 2021.
Macy's Wine Shop is operated in conjunction with DRINKS, which operates a network of licensed wine retailers who sell the wines. Macy's Wine Shop is independent of Macy's, so Macy's loyalty points are not part of the Macy's Wine Shop experience.
Yes! Someone 21 or older MUST be available to sign for the shipment.
No. We cannot ship to P.O. Boxes at this time.
No. We can only ship within the continental United States.
Once the package leaves the warehouse, tracking information will be sent to you via email.
FedEx
The carrier will attempt delivery three times over 3 business days. After that, contact the carrier to make arrangements for pick-up at their facility, or to re-schedule delivery.
Contact the carrier to have the package redirected to an address where an adult over 21 can sign for the shipment or have the carrier hold the package at a carrier facility for pick-up. It will be available for pick-up for 5 days after the third delivery attempt.
The carrier will attempt delivery three times over 3 business days. After that, contact the carrier to make arrangements for pick-up at their facility or to re-schedule delivery.
If you are dissatisfied with your most recent delivery, please email Macy's Wine Shop Support immediately at support@macyswineshop.com or call (855) 966-2224, Monday - Sunday, 8am - 10pm ET.
If a shipment is damaged, please email Macy's Wine Shop Support immediately at support@macyswineshop.com or call (855) 966-2224, Monday - Sunday, 8am - 10pm ET.
At this time, we are not able to accept wine returns at a physical Macy’s location. Please email Macy's Wine Shop Support immediately at support@macyswineshop.com or call 855) 966-2224, Monday - Sunday, 8am - 10pm ET.
If you are not satisfied with your wine, please email Macy's Wine Shop Support immediately at support@macyswineshop.com or call our 855) 966-2224, Monday - Sunday, 8am - 10pm ET.
Macy's Wine Shop Service Hours:
You can send us physical mail at:
Macy's Wine Shop
2355 Westwood Blvd #791
Los Angeles, CA 90064-2109
